What type of impressions do we make as Christians in the marketplace? How do we act, behave, serve, or lead today? Bob Pacanovsky embraces his Catholic faith and upbringing in everything he does. He has been described by friends and colleagues as a true servant and giver of hospitality. It only makes sense that he has built his career on these two principles.
As an entrepreneur for over 30 years, Bob has created and built several businesses. He has succeeded in almost all of them and failed with one of them. However, they all taught him valuable experiences and lessons that made him a better businessperson, leader, son, husband, and father.
In 2016, Bob became a professional speaker and trainer (and a professional member of the National Speakers Association), and he now uses those same qualities of servant leadership and hospitality plus the experiences and lessons he has learned over his years as an entrepreneur to help organizations, and individuals create experiences that turn people into loyal customers, employees and brand advocates. He calls it the Black Tie Experience and now he wants to share it with you and your organization.
Bob has been in your shoes as an event and meeting planner, and he knows how much work goes into planning and executing meetings, conferences, and events. Bob believes that hiring a speaker should be an easy process and he carries the same philosophy with him as we did when we owned his hospitality company- one of his jobs is to make you, the meeting planner, look good. A meeting planner that Bob worked with said, “Our attendees loved Bob and his message! He’s totally engaging, and we loved his entire presentation!” Additionally, he is incredibly easy to work with, timely, and very professional – a meeting planner’s dream.”
Bob puts his focus on YOU, and his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.
Here are a few of Bob's most requested Keynotes for conferences and organizations (both for faith-based events and business events)...
The Joy of 167 Hours (What is your Kingdom Etiquette?) In today’s digital age, where our actions are constantly observed, it’s crucial for our personal etiquette to reflect our faith authentically. Do people recognize you as a Catholic by your Kingdom Etiquette? How do you conduct yourself during the other 167 hours of the week, beyond the one hour at Mass? It is these hours outside the church walls that truly test our faith and character.
Creating an Impression that LASTS: Focus on demonstrating Catholic Christian values in every aspect of life using the acronym LASTS:
Look: How you present yourself.
Act: How your actions align with your beliefs.
Speak: How you communicate with others.
Tact: Handling situations with sensitivity and grace.
Serve: Embracing a servant leadership mindset.
This seminar explores the Book of James, offering practical insights on how to live out our faith through our actions and words every day. We'll connect each element of LASTS to specific verses, helping you navigate life with a Christ-centered perspective.
James teaches that Christianity is more about our actions throughout the week than just worship on Sundays. It emphasizes godly behavior and obedience to the Word of God, highlighting the relationship between faith and works.
As ambassadors of Jesus Christ, it's our responsibility to exemplify His teachings in all we do.
The Black Tie - Kingdom Leadership Experience: Embracing Your Calling as a Man or Woman of God
Imagine taking one of the most renowned and frequently quoted Bible verses and approaching it from a fresh, thought-provoking perspective—one that maintains its profound meaning while challenging us to see it anew. In this seminar, Bob reimagines 1 Corinthians, Chapter 4, subtly adjusting its language to illuminate the transformative power of servant leadership. This isn’t about adopting a new style or technique; it’s about embracing a mindset and embodying a behavior that leads with faith and purpose.
Bob introduces the principles of the Black Tie Experience, equipping you to inspire and motivate your employees, parishioners, and guests at the highest level. The Black Tie Experience transcends the conventional five-star standard by focusing on four interconnected pillars critical to success: Leadership, Actions and Behaviors, Customer Experience, and, most importantly, your walk of faith. It’s not just about exceptional service—it’s about living and leading with purpose.
This seminar is designed to empower churches and their members to cultivate loyal, engaged communities while elevating retention and connection among both customers and employees. Bob’s goal is to help you harness the Black Tie approach to achieve lasting, faith-driven success, inspiring others to do the same.
The Five Essential Laws of Hospitality (to build Loyalty, Retention, and Revenue) How often does your brand get talked about? When people talk about your organization to others, do they become passionate storytellers, sharing their positive experiences? Customer service is undoubtedly important, but it's not enough. To truly captivate customers and turn them into brand ambassadors, you need to master the art of hospitality. While customer service brings people in, hospitality is essential as it keeps them coming back. By focusing on the emotional connection and personalized experiences that hospitality offers, you'll create a lasting impression and foster customer loyalty, retention, and revenue growth. And you'll discover these 5 Laws of Hospitality and how to apply them to your business and transform your customers from a “state of satisfaction” to a “state of loyalty”.
Don't miss this opportunity to transform your organization's customer relationships and unlock the full potential of hospitality.
The 5 Essential Laws of Hospitality are-
The Law of Connect
The Law of Engagement
The Law of Trust
The Law of Appreciation
The Law of Wow
We at Queen of Heaven were most inspired by Bob Pacanovsky’s talk entitled “The Joy of 167 Hours – What Is Your Kingdom Etiquette?” Bob speaks with great passion and clarity. His use of stories, an acronym, Scriptures, and a slide presentation all worked together for a great launch for our Lenten season.
Father David R. Durkee- Pastor, Queen of Heaven Parish
